Never miss a patient intake call.
24/7 bilingual answering built for private practice, specialty clinics, and dental offices. HIPAA-aware messaging, appointment confirmations, and after-hours triage — so your front desk can focus on patients in the office.
Your front desk shouldn't be on the phone all day.
Every minute your receptionist spends on a routine call is a minute they're not greeting the patient in front of them. And every after-hours call that goes to voicemail is a patient considering the urgent-care clinic down the street.
Swiftlee handles routine intake, appointment confirmations, and after-hours triage — with strict HIPAA-aware language and clear escalation rules for clinical urgency.
Built for clinical front-office work.
We never give medical advice. We never diagnose. We capture what the patient needs, triage urgency by your rules, and route to the right place.
HIPAA-aware messaging
Trained scripts avoid PHI exposure. Messages route via secure delivery channels. BAA available on Scale tier.
After-hours clinical triage
You define urgency rules. Severe pain, bleeding, fever ranges. We follow them and page on-call providers when criteria are met.
Appointment confirmations
Outbound confirmations the day before. Reschedule capture if patient can't make it. Reduces same-day no-shows materially.
Bilingual intake
Spanish-speaking patients get the same intake experience in their language. Critical for clinics in CA, FL, TX, AZ, NV.
Saturday 10:32am. Pediatric fever.
A real weekend triage flow, end to end.
Caller dials your practice line
Your existing line forwards to the Swiftlee number we provisioned for you.
Live answer in your script
"Westside Pediatrics, this is Sofia. How can I help your child today?" — followed by your custom intake.
Triaged by your rules
Fever 103°+ in a child under 2 = your defined ‘call on-call provider’ tier. Receptionist captures temp, duration, symptoms.
On-call provider paged
SMS + call to your on-call pediatrician with the patient's chart-ready summary. Provider returns the call directly.
Logged in your portal
Triage transcript, urgency reasoning, and provider acknowledgment — all in your portal for chart documentation.
Medical & Dental answering, answered.
Can Swiftlee schedule and confirm patient appointments?
Yes. We follow your scheduling rules to book, reschedule, and take appointment requests, and deliver each one to your front desk in real time by email and SMS, with a recording and summary in your portal.
Do you answer calls in Spanish for our patients?
Yes. Every receptionist is bilingual. Calls start in English and move to Spanish whenever a patient prefers it, so Spanish-speaking patients get the same clear, professional experience.
Does Swiftlee sign a BAA for HIPAA compliance?
A Business Associate Agreement is available on plans that include it — multi-provider clinics typically run on Scale with a BAA in place. Talk to us about your practice's requirements before going live.
Can you answer after-hours and on weekends?
Yes. Swiftlee answers 24/7, including nights, weekends, and holidays. You decide which after-hours calls are urgent enough to transfer and which are taken as messages for the next business day.
Stop missing calls for your medical & dental business.
AI Receptionist: 14-day free trial, no credit card. All plans cancel anytime.
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