Never miss a patient intake call.
24/7 bilingual answering built for private practice, specialty clinics, and dental offices. HIPAA-aware messaging, appointment confirmations, and after-hours triage — so your front desk can focus on patients in the office.
Your front desk shouldn't be on the phone all day.
Every minute your receptionist spends on a routine call is a minute they're not greeting the patient in front of them. And every after-hours call that goes to voicemail is a patient considering the urgent-care clinic down the street.
Swiftlee handles routine intake, appointment confirmations, and after-hours triage — with strict HIPAA-aware language and clear escalation rules for clinical urgency.
Built for clinical front-office work.
We never give medical advice. We never diagnose. We capture what the patient needs, triage urgency by your rules, and route to the right place.
HIPAA-aware messaging
Trained scripts avoid PHI exposure. Messages route via secure delivery channels. BAA available on Scale tier.
After-hours clinical triage
You define urgency rules. Severe pain, bleeding, fever ranges. We follow them and page on-call providers when criteria are met.
Appointment confirmations
Outbound confirmations the day before. Reschedule capture if patient can't make it. Reduces same-day no-shows materially.
Bilingual intake
Spanish-speaking patients get the same intake experience in their language. Critical for clinics in CA, FL, TX, AZ, NV.
Saturday 10:32am. Pediatric fever.
A real weekend triage flow, end to end.
Caller dials your practice line
Your existing line forwards to the Swiftlee number we provisioned for you.
Live answer in your script
"Westside Pediatrics, this is Sofia. How can I help your child today?" — followed by your custom intake.
Triaged by your rules
Fever 103°+ in a child under 2 = your defined ‘call on-call provider’ tier. Receptionist captures temp, duration, symptoms.
On-call provider paged
SMS + call to your on-call pediatrician with the patient's chart-ready summary. Provider returns the call directly.
Logged in your portal
Triage transcript, urgency reasoning, and provider acknowledgment — all in your portal for chart documentation.
Practice managers, in their own words.
“I cancelled my old answering service the day I saw the Swiftlee portal. The transcripts alone are worth the price.”
“Our front desk is happier. Our patients are happier. Our same-day no-show rate is down 60%. That's the whole pitch.”
“Bilingual answering at no upcharge is what swung us. Our Spanish-speaking patients now book appointments at the same rate as everyone else.”
Stop missing calls for your medical & dental business.
14-day free trial. No credit card required. Cancel anytime.
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