Cover every door, around the clock.
24/7 bilingual answering built for residential and commercial property managers, apartment communities, and HOA management. Maintenance requests triaged, leasing leads captured, and after-hours emergencies dispatched — without an in-house night desk.
Tenants and prospects don't call between nine and five.
A flooded unit at midnight, a lockout on a holiday, a prospect who can only call after work — your phone has to be covered when your office isn't. Staffing that in-house is expensive; voicemail is how a leasing lead becomes someone else's tenant and how an emergency becomes a damage claim.
Swiftlee answers every call, triages maintenance by your rules, captures leasing inquiries with the unit and move-in date, and dispatches real after-hours emergencies on your escalation ladder.
Built for the calls a property never stops getting.
Emergency vs. routine maintenance, leasing inquiries, tenant questions, vendor calls — sorted to your rules and routed to the right place.
Maintenance triage
Burst pipe or no heat? We dispatch your on-call vendor immediately. Dripping faucet? We log a routine work-order request for the morning. You define what's an emergency — we follow it exactly.
Leasing inquiry capture
Every prospect call captured with the property, unit type, move-in date, and contact — booked for a tour or handed straight to your leasing team while the lead is hot.
After-hours emergency dispatch
We follow your escalation ladder — on-call manager, then backup, then the vendor — so a 2am emergency reaches a real person, not a Monday voicemail.
Bilingual answering
Your residents and prospects are answered and understood in English or Spanish — same warmth, same script, same outcome.
1:20am. "There's water coming through my ceiling."
A real after-hours maintenance emergency, end to end.
Tenant dials the property line
Your community's number forwards to the Swiftlee line we provisioned for you.
Live answer in your script
"Maple Grove Apartments, this is Andre — is this a maintenance emergency?" — then your intake.
Triaged as emergency
Active water leak + after-hours = emergency by your rules. Unit number, severity, and access details captured.
On-call dispatched
SMS + call to your on-call manager; if no answer in 5 minutes, escalates to backup, then the emergency plumber.
Logged in your portal
Recording, transcript, work-order intake, and dispatch confirmation — in your portal by morning.
Property Mgmt answering, answered.
Can Swiftlee take maintenance requests from my tenants?
Yes. We follow your script to capture the unit, the issue, and the tenant's contact details, then deliver the request to you by email and SMS in real time. You set which issues are emergencies and where they should be routed.
Do you answer calls in Spanish as well as English?
Yes. Every receptionist is bilingual. Calls start in English and switch to Spanish whenever a tenant or prospect prefers it, so your whole community is served on one line.
Can you handle after-hours emergency maintenance calls?
Yes. Swiftlee answers 24/7. You define what counts as an after-hours emergency — a flood or a lockout, for example — and we escalate those per your rules while logging routine requests for the morning.
Can you field leasing and availability inquiries?
Yes. We answer prospect calls in your name, share the details you provide, capture their contact information, and pass qualified leasing inquiries to your team so you don't miss a prospective tenant.
Stop missing calls for your property mgmt business.
AI Receptionist: 14-day free trial, no credit card. All plans cancel anytime.
Also built for these businesses.
Home Services
HVAC, plumbing, electrical, garage door, restoration. We know the difference between an emergency and a quote request.
Learn more →Legal
Solo practitioners and small firms. Proper intake, conflict checks, and after-hours coverage that actually qualifies leads.
Learn more →Medical & Dental
Appointment confirmations, scheduling questions, after-hours triage with HIPAA-aware messaging.
Learn more →