How is this different from your existing Swiftlee Answering service?
Swiftlee Answering captures the call and dispatches a message. Swiftlee Front Desk runs the desk — recognizes returning customers, books appointments into your calendar, takes payments via Stripe SMS link, answers business-specific questions. Think of it as the difference between a message-taker and a real receptionist.
What does “early access” mean — what's actually live?
Everything in the ‘Live today’ column is running for paying customers right now: bilingual AI answering, 24/7 coverage, custom scripts, custom intake, bilingual human escalation, SMS dispatch, recordings, transcripts, webhooks. The Front Desk-specific features (caller recognition, calendar booking write, payment links, mini-CRM, QB/Xero push) are launching in waves through early 2027. Early-access customers get locked-in pricing and a direct line to the team building them.
What does “human backup” actually mean in practice?
When the AI hits a question it can't answer, a complex booking, an emergency, or a frustrated caller, the call escalates to a real bilingual agent at our Tijuana operations center — not voicemail. The escalation is seamless from the caller's perspective; from yours, you see both the AI portion and the human portion of the call in the same transcript.
Do I need a CRM or scheduling tool to use Front Desk?
No. Front Desk is built for service businesses that don't have a PMS or CRM. We sync from Google Contacts and your CSV; we are your customer record. If you do have ServiceTitan, Clio, Jobber, or HubSpot, integrations are on the roadmap — for now we hand off via webhooks or Zapier.
What happens when a caller speaks Spanish?
The AI handles the conversation in Spanish natively. If escalation is needed, the call routes to a Spanish-fluent agent in our Tijuana operations center. No transfers, no awkward handoffs, no upcharge — every Swiftlee receptionist is fully bilingual.
Can it really book appointments without messing them up?
Yes, with two safety rails. First: confirmations send by SMS immediately and you see every booking in your dashboard. Second: if the AI is unsure (ambiguous date, multiple providers, complex requirements), it escalates to a human agent before booking. We'd rather take a beat than book wrong.
What if I'm already on Swiftlee Answering?
You keep your existing plan and pricing for as long as you want — no forced migration. Upgrade to a Front Desk tier whenever you're ready, and your number, scripts, escalation contacts, and call history all come with you. The portal you already use becomes your Front Desk dashboard.
Is my customer data secure?
Yes. Encrypted at rest and in transit, strict tenant isolation, US-based data residency, and SOC 2-aligned controls on SOC 2-certified infrastructure. We sign BAAs for healthcare-adjacent customers. Full details on our Trust & Security page at getswiftlee.com/security.
