Keep the bays full — every call.
24/7 bilingual answering built for auto repair shops, body and collision centers, tire and lube, and mobile mechanics. Appointments booked, status calls handled, estimates captured — while your service writers are heads-down at the counter.
Your service writers can't be at the counter and on the phone.
When the counter is busy, the phone rings out. Every unanswered call is a service appointment, a repair, or a tire sale that books with the shop down the road instead.
And half the calls aren't even new work — they're "is my car ready?" Swiftlee answers every call live, books the appointment, handles the status check, and only interrupts your team when it truly matters.
Built for the way a shop phone actually rings.
New appointments, status checks, estimate questions, tow-ins. We sort them, handle what we can, and pass your team only what needs them.
Appointment booking
We book service appointments straight onto your schedule — year, make, model, the concern, and drop-off vs. wait. Your bays stay full without anyone leaving the counter.
"Is my car ready?" status calls
The calls that eat your writers' day. We field them on your script, take a message for the writer, and let your team focus on the cars in front of them.
Estimate & quote intake
Caller wants a price? We capture the vehicle and the work so your writer can call back with a real number — instead of playing phone tag from a voicemail.
Bilingual answering
A huge share of auto customers prefer Spanish. We answer, book, and take messages in either language — naturally, on the same script.
Tuesday, 8:40am. The counter's slammed. The phone rings.
A real morning-rush appointment flow, end to end.
Caller dials your shop line
Your existing number forwards to the Swiftlee line we provisioned for you.
Live answer in your script
"Eastside Auto, this is Carla — what can we help with today?" — then your custom intake.
Vehicle & concern captured
Year/make/model, the symptom, and whether they'll wait or drop off — collected to your intake form.
Appointment booked
Slotted onto your schedule for a drop-off that morning; the caller gets a text confirmation.
Logged in your portal
Recording, transcript, and the structured appointment details — waiting in your portal.
Auto answering, answered.
Can Swiftlee book service appointments and answer status calls for my shop?
Yes. We follow your script to schedule service appointments and take vehicle and contact details, and we can handle routine status questions per your rules. Each call is delivered to you with a recording and summary in your portal.
Are calls answered in Spanish as well as English?
Yes. Every receptionist is bilingual. Calls start in English and switch to Spanish whenever a caller prefers it, so Spanish-speaking customers can book and check in without a language barrier.
Does the service answer after my shop closes?
Yes. Swiftlee answers 24/7, so after-hours callers reach a real answer instead of voicemail. Appointment requests and messages are waiting for you when you open.
Do I keep my shop's phone number?
Yes. You forward your existing line to the Swiftlee number we provision, or we can give you a new local or toll-free number if you prefer.
Stop missing calls for your auto business.
AI Receptionist: 14-day free trial, no credit card. All plans cancel anytime.
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