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Service · Virtual Reception

Your virtual front desk, exactly your way.

A dedicated team of trained bilingual receptionists handling your phone. Message taking, intake, scheduling, dispatch — exactly the way your best in-house hire would do it. Available 24/7 if you need it — add the 24/7 Live add-on to any plan, or run our Hybrid tier (AI + human) for always-on coverage.

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What's included

A full front-desk operation, without the front desk.

More than answering — a real receptionist workflow you can fully customize.

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Live during your hours

Coverage every minute you're open. After-hours pickable — voicemail, AI, or humans 24/7 with the right add-on.

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Trained on your business

Receptionists know your industry, your services, your common questions. Configurable per client.

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Structured intake forms

Custom fields per business type. Every required field captured every call.

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Escalation logic

Define when to page on-call, when to take a message, when to schedule. We follow your rules perfectly.

How it works

How virtual reception works.

Configure once. Sit back. Your phone is handled.

Onboarding wizard

We capture your business hours, scripts, FAQ, escalation rules, and custom intake fields in a 15-minute guided setup.

Trained on your business

Receptionists assigned to your account learn your specifics during their first shift. Continuous QA on every call.

Real-time visibility

Every call, message, and dispatch lands in your portal in real time. Search anything, replay anytime, export everything.

Best for

Best for businesses where the phone is a workflow.

Not just answering — actually running your intake, scheduling, and escalation.

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Home services

Emergency vs. routine triage, dispatch on-call, weekend bookings.

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Medical & dental

Appointment confirmations, new patient intake, refill requests.

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Legal

Conflict checks, qualified intake, urgent matter routing.

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Construction

Bid intake, subcontractor coordination, estimator routing.

Recommended for this service.

Most customers using Virtual Reception start on Hybrid ($349/mo, 200 calls) — for 24/7 coverage. Switch plans anytime from your portal.

See all plans →

FAQ

Questions about virtual reception.

How is this different from Live Answering?

Virtual Reception includes the full receptionist workflow — structured intake, escalation rules, scheduling — not just answering and message-taking. Most customers want both, and they come together on Growth tier and up.

Are these your own employees?

Receptionists are bilingual operators from our CSC nearshore network in Mexico, supervised from San Diego. Trained continuously, QA'd on every call.

Can I get this 24/7?

Yes — our Hybrid tier ($349/mo) runs AI on routine calls and escalates complex ones to a human, around the clock. Or stay on a Human tier and add 24/7 Live Humans for $149/mo on top of your plan.

Can I switch to AI later?

Yes — flip between human, AI, and hybrid routing from your portal anytime. Same number, same script, same portal.

Related services

Pairs well with these.

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Live Answering

Real bilingual humans on every call during your business hours. Pick your after-hours coverage — voicemail, AI, or humans 24/7.

Learn more →

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Bilingual Answering

Reliable bilingual agents for seamless client communication in English and Spanish on every plan.

Learn more →

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Appointment Scheduling

Book directly into your calendar or scheduling tool. Confirmations sent via email and SMS automatically.

Learn more →

Ready to put Virtual Reception to work?

AI Receptionist starts with a 14-day free trial — no credit card. All plans month-to-month, cancel anytime.

Start free trial →Or book a demo