Home ยท Services ยท 24/7 Virtual Reception
Service ยท 24/7 Virtual Reception

Your virtual front desk, always on.

A dedicated team of trained bilingual receptionists handling your phone around the clock. Message taking, intake, scheduling, dispatch โ€” exactly the way your best in-house hire would do it.

What's included

A full front-desk operation, without the front desk.

More than answering โ€” a real receptionist workflow you can fully customize.

โฑ

Always on, never voicemail

Coverage every minute of every day. No 'we'll get back to you tomorrow.'

๐Ÿง‘โ€๐Ÿ’ผ

Trained on your business

Receptionists know your industry, your services, your common questions. Configurable per client.

๐Ÿ“‹

Structured intake forms

Custom fields per business type. Every required field captured every call.

๐Ÿšจ

Escalation logic

Define when to page on-call, when to take a message, when to schedule. We follow your rules perfectly.

How it works

How virtual reception works.

Configure once. Sit back. Your phone is handled.

1

Onboarding wizard

We capture your business hours, scripts, FAQ, escalation rules, and custom intake fields in a 15-minute guided setup.

2

Trained on your business

Receptionists assigned to your account learn your specifics during their first shift. Continuous QA on every call.

3

Real-time visibility

Every call, message, and dispatch lands in your portal in real time. Search anything, replay anytime, export everything.

Best for

Best for businesses where the phone is a workflow.

Not just answering โ€” actually running your intake, scheduling, and escalation.

๐Ÿ”ง

Home services

Emergency vs. routine triage, dispatch on-call, weekend bookings.

๐Ÿฉบ

Medical & dental

Appointment confirmations, new patient intake, refill requests.

โš–๏ธ

Legal

Conflict checks, qualified intake, urgent matter routing.

๐Ÿ—๏ธ

Construction

Bid intake, subcontractor coordination, estimator routing.

Recommended for this service.

Most customers using 24/7 Virtual Reception start on Growth ($299/mo, 100 calls). Switch plans anytime from your portal.

See all plans โ†’
FAQ

Questions about 24/7 virtual reception.

How is this different from Live Answering?

Virtual Reception includes the full receptionist workflow โ€” structured intake, escalation rules, scheduling โ€” not just answering and message-taking. Most customers want both, and they come together on Growth tier and up.

Are these your own employees?

Receptionists are bilingual operators from our CSC nearshore network in Mexico, supervised from San Diego. Trained continuously, QA'd on every call.

Can I switch to AI later?

Yes โ€” flip between human, AI, and hybrid routing from your portal anytime. Same number, same script, same portal.

Try 24/7 Virtual Reception free for 14 days.

No credit card required. Cancel anytime.