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Service · Live Answering

Real humans, answering your phone live.

Every call during your business hours answered by a trained bilingual receptionist — friendly, professional, on-brand. After-hours? You pick: voicemail, AI receptionist, or real humans around the clock.

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What's included

Everything you need to never miss another call.

Live answering covers your business hours. After-hours options layer on top — choose what fits your business and budget.

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Live during business hours

Real bilingual humans on every call during the hours you set. After-hours: pick voicemail (free), AI receptionist, or live humans 24/7.

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Bilingual on every call

English and Spanish on every plan. Your Spanish-speaking customers get the same warm, professional answer.

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Trained on your script

Custom greetings, intake questions, FAQ, and 'do nots' — your team follows your script, not a generic one.

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Instant delivery

Email + SMS message delivery in real time. Recording, transcript, and structured summary in your portal within minutes.

How it works

How live answering works.

Three steps. One hour. You're live.

We provision your number

You configure your script

Our wizard walks you through greetings, FAQ, escalation contacts, and your custom intake fields in 15–20 minutes.

We answer your phone

Every call is answered live. Messages, bookings, and dispatch alerts hit your inbox in real time.

Best for

Built for businesses that depend on the phone.

If a missed call costs you a customer, this is for you.

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Home services

Burst pipe at midnight is a real call. We triage, dispatch, and log everything.

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Law firms

Proper intake, conflict checks, and qualified lead capture.

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Medical & dental

Appointment confirmations, HIPAA-aware messaging, after-hours triage.

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Real estate

Listing inquiries qualified and routed to the right agent in real time.

Recommended for this service.

Most customers using Live Answering start on Growth ($299/mo, 100 calls). Switch plans anytime from your portal.

See all plans →

FAQ

Questions about live answering.

Are the receptionists actually human?

Yes — on our human-tier plans. Trained, bilingual, US-supervised. Our AI receptionist tier is also available if you want a natural-sounding AI agent for higher volume at lower cost.

Do you cover overnight and weekends?

Yes — every plan can be 24/7, but the human-tier defaults to your business hours with live agents. Outside those hours, pick the coverage that fits: voicemail (included, free), AI receptionist (+$39/mo), or real humans 24/7 (+$149/mo). Our AI and Hybrid tiers are always on automatically — no add-on needed.

Will my callers know it's not in-house?

No. We answer with your business name and follow your script word-for-word. Callers experience it as your own receptionist.

Can I change my script?

Anytime, from your portal. Changes take effect immediately on the next call.

Related services

Pairs well with these.

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Bilingual Answering

Reliable bilingual agents for seamless client communication in English and Spanish on every plan.

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Virtual Reception

Trained, bilingual receptionists capture and follow up on every job — exactly the way you'd do it yourself.

Learn more →

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Appointment Scheduling

Book directly into your calendar or scheduling tool. Confirmations sent via email and SMS automatically.

Learn more →

Ready to put Live Answering to work?

AI Receptionist starts with a 14-day free trial — no credit card. All plans month-to-month, cancel anytime.

Start free trial →Or book a demo