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Service · Live Answering

Real humans, answering your phone live.

Every call answered by a trained bilingual receptionist — day, night, weekends, holidays. Your business never sleeps and neither do we.

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What's included

Everything you need to never miss another call.

Every plan includes the full live-answering experience. AI tier customers get the same coverage with an AI agent — same scripts, same portal.

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24/7 coverage

Day, night, weekends, holidays. No 'business hours' restrictions. No after-hours upcharge.

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Bilingual on every call

English and Spanish on every plan. Your Spanish-speaking customers get the same warm, professional answer.

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Trained on your script

Custom greetings, intake questions, FAQ, and 'do nots' — your team follows your script, not a generic one.

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Instant delivery

Email + SMS message delivery in real time. Recording, transcript, and structured summary in your portal within minutes.

How it works

How live answering works.

Three steps. One hour. You're live.

1

We provision your number

Sign up, pick a plan, and we give you a Swiftlee number you can forward your business line to.

2

You configure your script

Our wizard walks you through greetings, FAQ, escalation contacts, and your custom intake fields in 15–20 minutes.

3

We answer your phone

Every call is answered live. Messages, bookings, and dispatch alerts hit your inbox in real time.

Best for

Built for businesses that depend on the phone.

If a missed call costs you a customer, this is for you.

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Home services

Burst pipe at midnight is a real call. We triage, dispatch, and log everything.

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Law firms

Proper intake, conflict checks, and qualified lead capture.

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Medical & dental

Appointment confirmations, HIPAA-aware messaging, after-hours triage.

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Real estate

Listing inquiries qualified and routed to the right agent in real time.

Recommended for this service.

Most customers using Live Answering start on Growth ($299/mo, 100 calls). Switch plans anytime from your portal.

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FAQ

Questions about live answering.

Are the receptionists actually human?

Yes — on our human-tier plans. Trained, bilingual, US-supervised. Our AI receptionist tier is also available if you want a natural-sounding AI agent for higher volume at lower cost.

Do you really answer overnight and on weekends?

Yes — 24/7/365. No 'after-hours' upcharge, no voicemail handoff. Holidays are the same as any other day.

Will my callers know it's not in-house?

No. We answer with your business name and follow your script word-for-word. Callers experience it as your own receptionist.

Can I change my script?

Anytime, from your portal. Changes take effect immediately on the next call.

Related services

Pairs well with these.

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AI Receptionist

A natural-sounding AI voice agent for high-volume operations. Cheaper per call, same portal, no quality drop.

Learn more →
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24/7 Virtual Reception

Trained, bilingual receptionists capture and follow up on every job — exactly the way you'd do it yourself.

Learn more →
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Appointment Scheduling

Book directly into your calendar or scheduling tool. Confirmations sent via email and SMS automatically.

Learn more →

Try Live Answering free for 14 days.

No credit card required. Cancel anytime.

Start free trial →Book a demo