The bilingual front desk
for clinics.

No. Recepta is Swiftlee Front Desk configured for clinics: HIPAA mode on from day one, clinic intake templates, triage rules you define, and the same bilingual AI with human backup. Same portal, same pricing, same team.

Never. It answers from the information you give it — procedures you offer, hours, insurance, what to bring — and takes a message for anything clinical. Prices and candidacy are only discussed if you publish them; otherwise the caller is told your office will confirm at consultation.

You define the emergency rules. The default for medical lines is to direct the caller to 911 or the nearest emergency room and alert your on-call contact. For dental, severe swelling that affects breathing goes straight to the ER instruction.

Yes, a Business Associate Agreement is available on plans that include it. HIPAA mode is on by default for every clinic account: minimum-necessary intake, PHI kept out of notification emails and SMS, and a 15-minute idle logout on the portal.

Yes. You get a US phone number patients can call and text at no international cost, answered in English or Spanish with no transfer. Your existing clinic line stays as it is; calls simply forward to the Swiftlee number.

The receptionist tells them plainly that your clinic does not offer it, takes their name and number so your office can suggest where to go, and logs what they asked for. You see those requests in your portal, so you know what patients are calling you for that you're turning away.

When the AI hits something it should not handle alone — an upset patient, a complicated booking, an urgent situation — the call escalates to a trained bilingual agent, not voicemail. You see both parts of the call in one transcript.

Under an hour. You tell us your procedures, hours, insurance, emergency rules and what the AI must never say. We provision your number, you forward your line, and the first calls land in your portal the same day.