Plans designed for your business needs.
Pick a plan by call volume — and whether you want bilingual humans, AI, or both. All plans include 24/7 coverage, recording, transcripts, and portal access. No setup fees. Cancel anytime.
- 24/7 bilingual humans
- Recording + transcripts
- Portal access
- Email + SMS delivery
- Everything in Starter
- Escalation routing
- Unlimited portal users
- Everything in Growth
- API access
- Priority support
- Custom intake fields
- Everything in Pro
- Dedicated number routing
- SLA guarantees
- Quarterly business review
Need more than 400 calls / month?
Talk to sales →AI + Human Hybrid
AI handles routine calls fast and cheap. The moment a call gets complex, urgent, or sounds like it needs a real person, your bilingual human team takes over — seamlessly, on the same call.
- AI handles standard calls
- Bilingual human takeover
- Smart escalation rules
- Recording + transcripts
- Unlimited portal users
Compare every feature.
Feature matrix for the human tiers. AI tiers mirror the same feature progression at a lower price-per-call.
| Feature | Starter | Growth | Pro | Scale |
|---|---|---|---|---|
| Call handling | ||||
| Calls included / month | 25 | 100 | 200 | 400 |
| Overage / call | $4.00 | $3.00 | $2.75 | $2.50 |
| 24/7 live coverage | ✓ | ✓ | ✓ | ✓ |
| Bilingual (EN/ES) | ✓ | ✓ | ✓ | ✓ |
| Call recording (90-day retention) | ✓ | ✓ | ✓ | ✓ |
| Transcripts & summaries | ✓ | ✓ | ✓ | ✓ |
| Routing & escalation | ||||
| Custom call scripts | — | ✓ | ✓ | ✓ |
| Priority routing | — | ✓ | ✓ | ✓ |
| Escalation contacts | 3 | 10 | Unlimited | Unlimited |
| On-call schedules | — | ✓ | ✓ | ✓ |
| Integrations | ||||
| Email & SMS delivery | ✓ | ✓ | ✓ | ✓ |
| CRM integrations (Jobber, Clio, etc.) | — | ✓ | ✓ | ✓ |
| Webhook delivery | — | — | ✓ | ✓ |
| API access | — | — | ✓ | ✓ |
| Support | ||||
| Email support | ✓ | ✓ | ✓ | ✓ |
| Priority support | — | — | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| SLA guarantees | — | — | — | ✓ |
Add-ons.
Extend any plan with optional services.
AI After-Hours NEW
Bolt AI onto any human plan to cover overnight and weekend overflow.
Additional phone numbers
Multiple Swiftlee numbers per account for tracking, after-hours, or per-location routing.
White-glove onboarding
Our team configures all your scripts, scenarios, and integrations with you on a guided call.
Custom integrations
We build the webhook bridge to your specific CRM, ERP, or scheduling tool.
Pricing FAQ
What counts as a call?
Any inbound call we answer counts as one call, regardless of length. Calls under 15 seconds (wrong number, hang-up) don't count.
What's the difference between human and AI tiers?
Human tiers route to bilingual receptionists. AI tiers route to a natural-sounding AI agent (great for high call volume at a lower per-call cost). Hybrid uses AI for routine calls and escalates complex ones to a human.
Can I switch between human and AI?
Yes. Switch routing modes from your portal anytime — the change applies on the next inbound call. Same number, same script, same portal.
What happens if I go over my plan?
Calls keep getting answered. You're billed for the overage at the rate shown on your plan. You can also upgrade tiers any time — we prorate.
Are there setup or onboarding fees?
No. All standard onboarding is included. Optional white-glove onboarding is $299 if you want our team to configure everything for you.
How does the free trial work?
14 days free, up to 25 calls. No credit card required to start. We'll prompt you to add payment before the trial ends.
Can I cancel anytime?
Yes, anytime, from your portal. Monthly plans only. No long-term contract.
Ready to never miss
another call?
14-day free trial. No credit card required. Cancel anytime.