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Service · AI Receptionist

An AI receptionist that sounds like a person.

Natural-sounding AI voice agent built on Vapi. Follows your script, runs your intake, integrates with the same Swiftlee portal. Best for high-volume operations or businesses that want 24/7 at a lower per-call cost.

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What's included

An AI agent that's actually production-grade.

Not a chatbot stapled to a phone number — a real voice agent your customers will assume is human.

🤖

Natural conversation

Latest-gen voice models. Handles interruptions, clarifications, and complex follow-ups without sounding robotic.

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Your script, exactly

Same intake, same FAQ, same escalation rules as the human tiers. Configure once, runs everywhere.

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$0.90 / call effective

200 calls/month for $179. Roughly 60% of the cost of human-tier pricing for the same volume.

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Hybrid handoff option

Switch to AI + Human Hybrid and the AI escalates complex calls to a bilingual human in real time, on the same call.

How it works

How the AI receptionist works.

Behind the scenes — but the caller experience is just a phone call.

1

Same number, same setup

Your Swiftlee number routes to the AI agent instead of a human queue. No technical change on your end.

2

AI runs your intake

Greeting, custom questions, FAQ — exactly as you'd configure for a human. We use the same configuration store.

3

Same portal, same messages

Every call lands in your portal with recording, transcript, structured intake, and email/SMS delivery. You don't change your workflow.

Best for

Best for high-volume or cost-sensitive operations.

AI is a great fit for predictable, transactional call flows. Less ideal for sensitive intake.

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Lead capture lines

Marketing landing pages, mass-channel campaigns — capture name, contact, and intent at high volume.

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Appointment confirmations

Outbound and inbound confirmation calls at scale, day or night.

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FAQ deflection

Hours, location, pricing questions — handled in seconds without tying up a person.

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Tradesperson dispatch

Route a homeowner to the right on-call tech with bilingual intake — without a human in the loop.

Recommended for this service.

Most customers using AI Receptionist start on AI Growth ($179/mo, 200 calls). Switch plans anytime from your portal.

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FAQ

Questions about ai receptionist.

Will my customers know it's AI?

If they listen carefully, sometimes. Most won't notice unless you tell them. The voice quality on modern models is very strong.

Can I mix AI and human?

Yes — the Hybrid tier uses AI for routine calls and escalates complex calls to a bilingual human on the same call. Best of both.

What if the AI gets stuck?

Hybrid tier hands off to a human. AI-only tier voicemails the caller with an apology and pages your on-call contact.

Is my data used to train the model?

No. We use Vapi's enterprise endpoints with strict data-use policies. Your call data is yours.

Related services

Pairs well with these.

🎧

Live Answering

Enhance your brand reputation with real human call handling, 24/7 — including nights, weekends, and holidays.

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⏱

24/7 Virtual Reception

Trained, bilingual receptionists capture and follow up on every job — exactly the way you'd do it yourself.

Learn more →
📅

Appointment Scheduling

Book directly into your calendar or scheduling tool. Confirmations sent via email and SMS automatically.

Learn more →

Try AI Receptionist free for 14 days.

No credit card required. Cancel anytime.

Start free trial →Book a demo