Last updated: June 14, 2026. Operated by Swiftlee LLC.
What we collect
We collect only what we need to run the service:
- Account info — your name, business name, email, and phone number when you sign up or contact us.
- Call data — caller phone number, call recordings (when enabled), AI transcripts, and dispositions for calls handled on your behalf.
- Billing info — handled by Stripe; we never see or store full card numbers.
- Usage logs — IP address, user agent, and actions taken in the portal. Used for security + debugging.
- SMS consent records — if you opt in to receive SMS, we log the timestamp, the form URL, and the text you agreed to. This is required by US carriers for compliance audits.
How we use it
- To deliver the answering service you signed up for.
- To send transactional messages (appointment confirmations, callback requests, billing notifications).
- To improve the service through aggregate analytics. We do not sell individual user data.
- To comply with legal obligations (subpoenas, tax records, etc.).
SMS messaging — what to expect
If you provide your phone number and opt in to SMS, we may send you:
- Appointment confirmations and reminders.
- Callback notifications when a Swiftlee receptionist took a message for you.
- Account and billing notifications.
- Trial signup links or follow-ups we discussed during a phone conversation with our team.
Message frequency varies based on your call volume and account activity — typically 0–10 messages per week. Message and data rates may apply.
To stop receiving messages at any time, reply STOP to any SMS from us. Reply HELP for help. You will receive one final confirmation message after STOP, and then no further messages will be sent.
We do not share, sell, or rent your SMS opt-in information, phone number, or consent data with any third party or affiliate for marketing purposes.
Call recordings
When call recording is enabled on a customer’s account, recordings are stored encrypted in our cloud storage and retained for the period configured by the customer (defaults to 30 days). Customers using Swiftlee for medical or other PHI-handling industries can request a Business Associate Agreement (BAA) and HIPAA-compliant configuration.
Who we share with
We share information only with:
- Service providers we use to run the platform (Stripe for billing, Telnyx for telephony, Resend for email, Supabase for data storage, Vercel for hosting). Each is bound by their own data-processing terms.
- Law enforcement, only when compelled by a valid subpoena, court order, or similar legal process.
We do not sell personal information. We do not share data with advertising networks or data brokers.
How long we keep it
- Account data: while your account is active + 7 years after closure for tax records.
- Call recordings: per your account’s configured retention window.
- Marketing-list data (leads): up to 2 years from last interaction unless you unsubscribe earlier.
- SMS consent records: 5 years after consent withdrawal, as required by US carrier compliance rules.
Your rights
You can request a copy, correction, or deletion of your data at any time by emailing privacy@getswiftlee.com. We’ll respond within 30 days.
Security
We use industry-standard encryption in transit (TLS) and at rest. Access to customer data is limited to the Swiftlee employees who need it to deliver the service. We’ve never had a breach, and if we did, we’d notify affected customers within 72 hours.
Contact
Questions, complaints, or data-rights requests: privacy@getswiftlee.com.
See also: Terms of Service.