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Service · Bilingual Answering

Bilingual on every plan, no upcharge.

Every Swiftlee receptionist is fluent in English and Spanish. Your Spanish-speaking customers get the same warm, professional service — without paying extra for it.

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What's included

Bilingual is not a premium tier.

It's table stakes for serving small businesses in the US.

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EN/ES on every call

Every receptionist on our team is bilingual. No language-routing menu. No 'press 2 for Spanish.'

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Cultural fluency

Our receptionists are bilingual operators from our CSC nearshore network — they understand context, not just words.

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Zero upcharge

Other services charge 20-50% more for bilingual. We charge $0 extra. Bilingual is standard.

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Bilingual intake forms

Custom intake forms work in either language. Spanish-speaking customers complete the same flow.

How it works

How bilingual answering works.

No buttons, no menus — just the right language from hello.

1

Caller calls

Bilingual receptionist answers your business with your script.

2

Language follows the caller

If the caller speaks Spanish, the receptionist switches naturally. No menu, no transfer.

3

Intake captured in original language

Notes, transcript, and structured intake captured in the language the caller spoke. Auto-translated summaries available.

Best for

Built for businesses serving bilingual markets.

If 20%+ of your callers speak Spanish, this is for you.

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Home services

Tradespeople in CA, FL, TX, AZ, NV markets where bilingual is half the customer base.

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Immigration & family law

Practice areas where Spanish-speaking clients are the majority.

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Primary care & clinics

Healthcare in markets where bilingual access is critical for outcomes.

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Construction & trades

Subcontractor and crew coordination in Spanish + customer-facing English.

Recommended for this service.

Most customers using Bilingual Answering start on Growth ($299/mo, 100 calls). Switch plans anytime from your portal.

See all plans →
FAQ

Questions about bilingual answering.

Are your receptionists native Spanish speakers?

Most are — they're bilingual operators from our CSC nearshore network in Mexico. All are fluent and culturally-fluent in both languages.

What if I only need English?

Then English-only it is — bilingual capability is available but not required. We won't switch unless the caller speaks Spanish.

Can I get a Spanish-only line?

Yes — set your default language preference to Spanish in your settings. Calls greet in Spanish first.

Related services

Pairs well with these.

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Live Answering

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AI Receptionist

A natural-sounding AI voice agent for high-volume operations. Cheaper per call, same portal, no quality drop.

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24/7 Virtual Reception

Trained, bilingual receptionists capture and follow up on every job — exactly the way you'd do it yourself.

Learn more →

Try Bilingual Answering free for 14 days.

No credit card required. Cancel anytime.

Start free trial →Book a demo