Never miss a worried pet owner.
24/7 bilingual answering built for veterinary clinics, animal hospitals, and mobile and specialty vets. Appointments booked, refill requests taken, and worried owners triaged — so your front desk isn't choosing between the lobby and the phone.
Your front desk can't hold the lobby and the phone at once.
Check-ins, checkouts, and a phone that won't stop — when your team is with a client, calls ring out. Every missed call is an appointment, a refill, or a worried owner who books with the clinic that picked up.
Swiftlee answers every call live, books appointments onto your schedule, logs prescription refill requests, and triages urgency by your rules — calmly, and in the owner's language.
Built for the way a clinic phone actually rings.
Appointments, refills, new-client intake, and the anxious "my dog isn't eating" call — handled with care, triaged to your rules.
Appointment booking
Wellness visits, vaccines, follow-ups — booked straight onto your schedule with the pet's name, species, and reason for the visit.
Urgent vs. routine triage
We never give medical advice. We follow your triage rules — a possible emergency is flagged and routed to your team or your designated emergency hospital immediately; routine concerns are scheduled.
Refill & records requests
Prescription refills and records requests captured with the pet and the details, passed straight to your team — no more sticky notes by the phone.
Bilingual answering
Pet owners are greeted, calmed, and helped in English or Spanish — the same gentle script in either language.
Saturday, 7:50pm. "My dog got into something."
A real after-hours triage flow, end to end.
Owner dials your clinic line
Your existing number forwards to the Swiftlee line we provisioned for you.
Live, calm answer in your script
"Riverside Animal Clinic, this is Marisol — tell me what's going on with your pet."
Triaged by your rules
Possible toxin ingestion = urgent. We capture the pet, the symptoms, and the timeline — and never guess at medical advice.
Routed for emergency care
Per your protocol, the owner is directed to your on-call vet or designated emergency hospital, with the details ready.
Logged in your portal
Recording, transcript, and the structured intake — waiting for your team in the portal.
Veterinary answering, answered.
Can Swiftlee book appointments for my veterinary practice?
Yes. We follow your scheduling rules to book and request appointments and capture the pet owner's details and reason for the visit, then deliver each one to your front desk in real time with a recording and summary in your portal.
Are calls answered in Spanish as well as English?
Yes. Every receptionist is bilingual. Calls start in English and switch to Spanish whenever a pet owner prefers it, so every client gets a clear, caring answer.
Can you handle after-hours and emergency calls?
Yes. Swiftlee answers 24/7. You set the rules for what counts as an emergency, and we route those calls per your escalation plan while taking messages for routine after-hours questions.
Will routine questions be handled so my staff isn't interrupted?
Yes. We answer routine calls per your script and deliver messages and appointment requests in batches you can act on, which keeps your front desk focused on the patients in the room.
Stop missing calls for your veterinary business.
AI Receptionist: 14-day free trial, no credit card. All plans cancel anytime.
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