Every human agent answering your phone has been vetted in 5 steps.
Swiftlee runs its talent operations through HireSwiftlee — our sister recruiter-driven contractor marketplace. The bar to answer your phones is higher than the bar to get a job at most call centers.
5 steps. ~14 days. Every single agent.
The same screening process used by HireSwiftlee's biggest clients — except we're the client.
Application & profile
Contractor completes a structured profile on HireSwiftlee — industries, skills, languages with proficiency levels, years of experience.
Language assessment
Recorded English + Spanish samples scored on accent, clarity, and conversational range. We hire at B2+ for both languages.
Internet & equipment
Speed test screenshot + workspace photo. We require 25+ Mbps down, wired-or-business-fiber, and a quiet dedicated office space.
Recruiter screening call
Live 30-min call with a HireSwiftlee recruiter who runs a role-play, asks scenario questions, and rates professionalism and call control.
Recruiter attestation
Recruiter signs off in writing that this contractor is ready. Only then do they appear in the Swiftlee dispatch pool.
Non-vetted contractors can still earn on HireSwiftlee — they just can't answer Swiftlee calls. The vetting bar is specifically for our service.
The humans behind your phone line
Real people. Real names. Real vetting credentials. We don't hide our agents — we're proud of them.
Featured agents going live shortly
Our active agents are working through opt-in releases. We won't feature anyone publicly without their written consent — that's a hard rule. Check back soon, or book a demo and meet one live.
Ready for vetted humans on your line?
Get started — your first calls are answered by one of these agents within an hour of signup.