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solid var(--border-soft);color:var(--ink-soft);padding:12px 14px}.portal tbody tr:last-child td{border-bottom:none}.portal tbody tr:hover{background:var(--bg-soft);cursor:pointer}.portal td.muted{color:var(--muted)}.portal .pill{letter-spacing:.02em;border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:700;display:inline-flex}.portal .pill.success{color:var(--success);background:#10b9811f}.portal .pill.warn{color:var(--warn);background:#f59e0b1f}.portal .pill.danger{color:var(--danger);background:#ef44441f}.portal .pill.info{background:var(--blue-soft);color:var(--blue-primary)}.portal .pill.neutral{background:var(--bg-soft);color:var(--muted)}.portal .pill.purple{background:var(--purple-soft);color:var(--purple)}.portal .filter-bar{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px;display:flex}.portal .filter-bar input.search{border:1px solid var(--border);min-width:200px;color:var(--ink);background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E") 10px no-repeat;border-radius:6px;flex:1;padding:8px 12px 8px 32px;font-family:inherit;font-size:13px}.portal .filter-bar input.search:focus{outline:2px solid var(--blue-soft);border-color:var(--blue-primary)}.portal .filter-chip{border:1px solid var(--border);color:var(--ink-soft);cursor:pointer;background:#fff;border-radius:6px;padding:7px 12px;font-size:12px;font-weight:600}.portal .filter-chip.active{background:var(--blue-soft);border-color:var(--blue-primary);color:var(--blue-primary)}.portal .audio-player{background:var(--ink);color:#fff;border-radius:10px;align-items:center;gap:14px;padding:16px 20px;display:flex}.portal .audio-play{background:var(--accent-yellow);width:40px;height:40px;color:var(--ink);cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:18px;display:flex}.portal .audio-progress{background:#ffffff26;border-radius:4px;flex:1;height:6px;position:relative}.portal .audio-progress:after{content:"";background:var(--accent-mint);border-radius:4px;width:35%;height:100%;position:absolute;top:0;left:0}.portal .audio-time{color:#fffc;font-variant-numeric:tabular-nums;font-size:12px}.portal .transcript{background:var(--bg-soft);border-radius:10px;padding:16px 18px}.portal .transcript-line{gap:12px;margin-bottom:10px;font-size:13px;display:flex}.portal .transcript-line .speaker{color:var(--blue-primary);flex-shrink:0;min-width:70px;font-weight:700}.portal .transcript-line.caller .speaker{color:var(--accent-coral)}.portal .transcript-line .text{color:var(--ink-soft);flex:1}.portal .transcript-line .ts{color:var(--muted-light);flex-shrink:0;font-size:11px}.portal .onboarding-banner{background:linear-gradient(135deg, var(--purple), var(--blue-primary));color:#fff;border-radius:10px;align-items:center;gap:20px;margin-bottom:24px;padding:20px 24px;display:flex}.portal .onboarding-banner .icon{font-size:28px}.portal .onboarding-banner-text{flex:1}.portal .onboarding-banner-text strong{margin-bottom:4px;font-size:15px;font-weight:700;display:block}.portal .onboarding-banner-text p{color:#ffffffd9;font-size:13px}.portal .onboarding-banner .progress{background:#ffffff26;border-radius:999px;padding:4px 10px;font-size:12px;font-weight:700}.portal .col-7-3{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:1024px){.portal .col-7-3{grid-template-columns:7fr 3fr}}.portal .grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.portal .grid-3{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.portal .stack{flex-direction:column;gap:10px;display:flex}.portal .row{align-items:center;gap:10px;display:flex}.portal .gap-4{gap:4px}.portal .gap-8{gap:8px}.portal .gap-16{gap:16px}.portal .mb-8{margin-bottom:8px}.portal .mb-12{margin-bottom:12px}.portal .mb-16{margin-bottom:16px}.portal .mb-24{margin-bottom:24px}.portal .mt-8{margin-top:8px}.portal .mt-16{margin-top:16px}.portal .text-muted{color:var(--muted)}.portal .text-sm{font-size:12px}.portal .text-xs{font-size:11px}.portal .text-bold{font-weight:700}.portal .divider{background:var(--border-soft);height:1px;margin:16px 0}.portal label.field{margin-bottom:16px;display:block}.portal label.field>span:first-child{color:var(--ink);margin-bottom:6px;font-size:12px;font-weight:700;display:block}.portal label.field input,.portal label.field select,.portal label.field textarea{border:1px solid var(--border);width:100%;color:var(--ink);background:#fff;border-radius:6px;padding:10px 12px;font-family:inherit;font-size:13px}.portal label.field textarea{resize:vertical;min-height:80px;font-family:inherit}.portal label.field input:focus,.portal label.field select:focus,.portal label.field textarea:focus{outline:2px solid var(--blue-soft);border-color:var(--blue-primary)}.portal label.field .hint{color:var(--muted);margin-top:4px;font-size:11px}.portal .wizard-progress{gap:4px;margin-bottom:32px;display:flex}.portal .wizard-step-bar{background:var(--border);border-radius:4px;flex:1;height:4px}.portal .wizard-step-bar.done{background:var(--success)}.portal .wizard-step-bar.active{background:var(--blue-primary)}.portal .wizard-shell{max-width:680px;margin:0 auto;padding:24px 0}.portal .wizard-shell h3{letter-spacing:-.015em;color:var(--ink);margin-bottom:6px;font-size:22px;font-weight:800}.portal .settings-tabs{border-bottom:1px solid var(--border-soft);flex-wrap:wrap;gap:4px;margin-bottom:24px;display:flex}.portal .settings-tab{color:var(--muted);cursor:pointer;border-bottom:2px solid #0000;margin-bottom:-1px;padding:10px 16px;font-size:13px;font-weight:600;text-decoration:none}.portal .settings-tab:hover{color:var(--ink-soft)}.portal .settings-tab.active{color:var(--blue-primary);border-bottom-color:var(--blue-primary)}.portal .switch{width:36px;height:20px;display:inline-block;position:relative}.portal .switch input{opacity:0;width:0;height:0}.portal .switch-slider{cursor:pointer;background:var(--border);border-radius:999px;transition:all .2s;position:absolute;inset:0}.portal .switch-slider:before{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:all .2s;position:absolute;bottom:2px;left:2px}.portal .switch input:checked+.switch-slider{background:var(--blue-primary)}.portal .switch input:checked+.switch-slider:before{transform:translate(16px)}.portal .day-row{border-bottom:1px solid var(--border-soft);grid-template-columns:100px 60px 1fr;align-items:center;gap:16px;padding:10px 0;display:grid}.portal .day-row:last-child{border-bottom:none}.portal .day-row .day-name{color:var(--ink);font-size:13px;font-weight:600}.portal .day-row .day-times{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.portal .day-row .day-times input{border:1px solid var(--border);border-radius:6px;width:100px;padding:6px 10px;font-family:inherit;font-size:13px}.portal.admin .sidebar{background:var(--ink);border-right:none}.portal.admin .sidebar-logo{border-bottom-color:#ffffff1a}.portal.admin .sidebar-logo .swift{color:#fff}.portal.admin .sidebar-logo .lee{color:var(--accent-yellow)}.portal.admin .sidebar-logo .sub{color:#fff6}.portal.admin .company-switcher{background:#ffffff0f;border-color:#ffffff1a}.portal.admin .company-switcher:hover{background:#ffffff1a}.portal.admin .company-avatar{background:var(--accent-yellow);color:var(--ink)}.portal.admin .company-name{color:#fff}.portal.admin .company-plan,.portal.admin .company-switcher:after{color:#ffffff80}.portal.admin .sidebar-section{color:#fff6}.portal.admin .nav-item{color:#ffffffb3}.portal.admin .nav-item:hover{color:#fff;background:#ffffff0f}.portal.admin .nav-item.active{color:#fff;background:#ffffff1a}.portal.admin .nav-item .badge{background:var(--accent-coral);color:#fff}.portal.admin .nav-item .badge.yellow{background:var(--accent-yellow);color:var(--ink)}.portal.admin .sidebar-bottom{border-top-color:#ffffff1a}.portal.admin .user-menu:hover{background:#ffffff0f}.portal.admin .user-name strong{color:#fff}.portal.admin .user-name span{color:#ffffff80}.portal .company-avatar.tiny{border-radius:5px;width:22px;height:22px;font-size:9px}.portal .company-avatar.lg{border-radius:10px;width:48px;height:48px;font-size:18px}.portal .tab-row{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:4px;margin-bottom:24px;display:flex}.portal .tab-row .tab{color:var(--muted);cursor:pointer;background:0 0;border-bottom:2px solid #0000;border-radius:0;margin-bottom:-1px;padding:10px 16px;font-family:inherit;font-size:13px;font-weight:600}.portal .tab-row .tab:hover{color:var(--ink-soft)}.portal .tab-row .tab.active{color:var(--blue-primary);border-bottom-color:var(--blue-primary)}.portal .kanban{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:720px){.portal .kanban{grid-template-columns:repeat(2,1fr)}}@media (min-width:1100px){.portal .kanban{grid-template-columns:repeat(3,1fr)}}.portal .kanban-col-h{color:var(--ink);justify-content:space-between;align-items:center;margin-bottom:12px;padding:0 4px;font-size:13px;font-weight:700;display:flex}.portal .health-dot{vertical-align:middle;border-radius:50%;width:10px;height:10px;margin-right:8px;display:inline-block}.portal .health-dot.ok{background:var(--success)}.portal .health-dot.warn{background:var(--warn)}.portal .health-dot.down{background:var(--danger)}.portal .health-dot.unknown{background:var(--muted-light)}.portal.agent .sidebar{background:var(--ink);border-right:none;width:240px;padding:18px 16px}.portal.agent .sidebar-logo{border-bottom-color:#ffffff1a}.portal.agent .sidebar-logo .swift{color:#fff}.portal.agent .sidebar-logo .lee{color:var(--accent-mint)}.portal.agent .sidebar-logo .sub{color:#fff6}.portal.agent .agent-status-card{color:#fff;background:#ffffff0f;border:1px solid #ffffff1a;border-radius:10px;margin-bottom:18px;padding:16px}.portal.agent .agent-status-card .avatar-row{align-items:center;gap:12px;margin-bottom:12px;display:flex}.portal.agent .agent-status-card .user-avatar{width:40px;height:40px;font-size:14px}.portal.agent .agent-status-card .agent-name{flex:1;min-width:0}.portal.agent .agent-status-card .agent-name strong{color:#fff;margin-bottom:2px;font-size:14px;font-weight:700;display:block}.portal.agent .agent-status-card .agent-name span{color:#fff9;font-size:11px;display:block}.portal.agent .status-toggle{background:#00000040;border-radius:8px;gap:4px;margin-top:8px;padding:4px;display:flex}.portal.agent .status-toggle button{color:#fff9;cursor:pointer;letter-spacing:.06em;white-space:nowrap;background:0 0;border:none;border-radius:5px;flex:1;padding:7px 6px;font-family:inherit;font-size:10px;font-weight:800}.portal.agent .status-toggle button.active.available{background:var(--success);color:#fff}.portal.agent .status-toggle button.active.break{background:var(--warn);color:var(--ink)}.portal.agent .status-toggle button.active.offline{color:#fff;background:#ffffff26}.portal.agent .metric-row{color:#ffffffd9;border-bottom:1px solid #ffffff0f;justify-content:space-between;align-items:center;gap:12px;padding:8px 4px;font-size:13px;display:flex}.portal.agent .metric-row:last-child{border-bottom:none}.portal.agent .metric-row .label{color:#ffffff80;text-transform:uppercase;letter-spacing:.06em;font-size:11px;font-weight:700}.portal.agent .metric-row .value{color:#fff;font-weight:700}.portal.agent .sidebar-section{color:#fff6}.portal.agent .nav-item{color:#ffffffbf}.portal.agent .nav-item:hover{color:#fff;background:#ffffff0f}.portal.agent .nav-item.active{color:#fff;background:#ffffff1a}.portal.agent .nav-item .badge{background:var(--accent-coral);color:#fff}.portal.agent .help-btn{background:var(--accent-yellow);color:var(--ink);text-align:center;cursor:pointer;border-radius:8px;margin-top:auto;padding:10px 14px;font-size:13px;font-weight:700}.portal.agent .main{background:var(--bg-canvas)}.portal.agent .call-pane-layout{grid-template-columns:1fr;gap:16px;display:grid}@media (min-width:980px){.portal.agent .call-pane-layout{grid-template-columns:minmax(0,1.4fr) minmax(320px,1fr)}}.portal.agent .caller-card{border:1px solid var(--border-soft);background:#fff;border-radius:14px;margin-bottom:16px;padding:24px;box-shadow:0 4px 12px #0f172a0f}.portal.agent .caller-card .row-top{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.portal.agent .caller-card .caller-number{letter-spacing:-.02em;color:var(--ink);font-variant-numeric:tabular-nums;font-size:28px;font-weight:800}.portal.agent .caller-card .caller-meta{color:var(--muted);margin-top:4px;font-size:13px}.portal.agent .caller-card .call-timer{font-variant-numeric:tabular-nums;color:var(--blue-primary);background:var(--blue-soft);border-radius:8px;padding:8px 14px;font-size:22px;font-weight:800}.portal.agent .client-bar{background:var(--bg-soft);border-radius:8px;align-items:center;gap:10px;margin-top:14px;padding:10px 14px;display:flex}.portal.agent .client-bar strong{color:var(--ink);font-size:13px}.portal.agent .client-bar span{color:var(--muted);font-size:12px}.portal.agent .script-card{border:1px solid var(--border-soft);background:#fff;border-radius:10px;margin-bottom:16px;padding:20px}.portal.agent .script-card .script-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.portal.agent .script-card .script-header h4{color:var(--ink);font-size:14px;font-weight:700}.portal.agent .script-card .lang-toggle{background:var(--bg-soft);border-radius:6px;gap:2px;padding:2px;display:flex}.portal.agent .script-card .lang-toggle button{color:var(--muted);cursor:pointer;background:0 0;border-radius:4px;padding:4px 10px;font-family:inherit;font-size:11px;font-weight:700}.portal.agent .script-card .lang-toggle button.active{color:var(--ink);background:#fff;box-shadow:0 1px 2px #0000001a}.portal.agent .script-card .script-body{background:var(--bg-soft);color:var(--ink-soft);border-radius:8px;padding:16px;font-size:14px;line-height:1.6}.portal.agent .script-card .script-body em{background:var(--accent-yellow);border-radius:3px;padding:0 4px;font-style:normal}.portal.agent .call-controls{background:var(--ink);border-radius:14px;flex-wrap:wrap;justify-content:center;gap:10px;margin-top:16px;padding:16px 20px;display:flex}.portal.agent .call-controls button{color:#fff;cursor:pointer;background:#ffffff1a;border:none;border-radius:8px;align-items:center;gap:6px;padding:10px 16px;font-family:inherit;font-size:13px;font-weight:600;display:inline-flex}.portal.agent .call-controls button:hover{background:#ffffff2e}.portal.agent .call-controls button.hangup{background:var(--danger);color:#fff}.portal.agent .call-controls button.hangup:hover{background:#d11}.portal.agent .intake-pane{border:1px solid var(--border-soft);background:#fff;border-radius:14px;padding:24px;position:sticky;top:16px;box-shadow:0 4px 12px #0f172a0f}.portal.agent .intake-pane h3{color:var(--ink);margin-bottom:4px;font-size:16px;font-weight:800}.portal.agent .intake-pane p.sub{color:var(--muted);margin-bottom:18px;font-size:12px}.portal.agent .intake-pane .urgent-toggle{background:#ef44440f;border:1px solid #ef444433;border-radius:8px;align-items:center;gap:10px;margin-top:12px;padding:12px 14px;font-size:13px;display:flex}.portal.agent .ringer-overlay{z-index:100;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f1a2eeb;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.portal.agent .ringer-card{text-align:center;background:#fff;border-radius:22px;width:90%;max-width:480px;padding:40px 48px;box-shadow:0 30px 60px #0000004d}.portal.agent .ringer-card .ring-pulse{background:linear-gradient(135deg, var(--blue-primary), var(--purple));color:#fff;border-radius:50%;justify-content:center;align-items:center;width:80px;height:80px;margin-bottom:20px;font-size:36px;animation:1.2s ease-in-out infinite ring-pulse;display:inline-flex}@keyframes ring-pulse{0%,to{box-shadow:0 0 #1e7dc466}50%{box-shadow:0 0 0 20px #1e7dc400}}.portal.agent .ringer-card .incoming-label{color:var(--muted);text-transform:uppercase;letter-spacing:.16em;margin-bottom:8px;font-size:11px;font-weight:700}.portal.agent .ringer-card .ringer-number{color:var(--ink);letter-spacing:-.02em;font-size:32px;font-weight:800}.portal.agent .ringer-card .ringer-client{background:var(--bg-soft);border-radius:10px;align-items:center;gap:10px;margin:18px 0 24px;padding:10px 16px;display:inline-flex}.portal.agent .ringer-card .ringer-actions{justify-content:center;gap:12px;display:flex}.portal.agent .ringer-card .accept-btn{background:var(--success);color:#fff;cursor:pointer;border:none;border-radius:999px;padding:14px 32px;font-family:inherit;font-size:15px;font-weight:800}.portal.agent .ringer-card .reject-btn{color:var(--danger);border:1.5px solid var(--border);cursor:pointer;background:#fff;border-radius:999px;padding:14px 24px;font-family:inherit;font-size:15px;font-weight:700}.portal.agent .ringer-card .timer{color:var(--muted);margin-top:14px;font-size:12px}.portal .agent-grid{grid-template-columns:1fr;gap:12px;display:grid}@media (min-width:720px){.portal .agent-grid{grid-template-columns:repeat(2,1fr)}}@media (min-width:1100px){.portal .agent-grid{grid-template-columns:repeat(2,1fr)}}.portal .agent-card-sup{border:1px solid var(--border-soft);background:#fff;border-radius:10px;padding:14px 16px;box-shadow:0 1px 2px #0f172a0a}.portal .agent-card-sup .row-top{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.portal .agent-card-sup .agent-name-row{align-items:center;gap:8px;display:flex}.portal .agent-card-sup .agent-name-row strong{color:var(--ink);font-size:13px}.portal .agent-card-sup .agent-meta{color:var(--muted);margin-bottom:6px;font-size:11px}.portal .agent-card-sup .agent-call-row{color:var(--ink-soft);background:var(--bg-soft);border-radius:6px;padding:6px 10px;font-size:12px}.portal .agent-status-dot{background:var(--muted-light);border-radius:50%;width:10px;height:10px;display:inline-block}.portal .agent-status-dot.available{background:var(--success)}.portal .agent-status-dot.on-call{background:var(--accent-coral)}.portal .agent-status-dot.break{background:var(--warn)}.portal .agent-status-dot.offline{background:var(--muted-light)}.portal .queue-row{border-bottom:1px solid var(--border-soft);align-items:center;gap:10px;padding:10px 0;display:flex}.portal .queue-row:last-child{border-bottom:none}.portal .queue-time{font-variant-numeric:tabular-nums;color:var(--ink-soft);font-size:12px;font-weight:700}.portal .queue-time.warn{color:var(--warn)}.portal .queue-time.danger{color:var(--danger)}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}